Wonbet FAQ — All Your Questions Answered in One Place

To register, you'll need your full name, an active mobile number or email address, and a strong password. Your national ID or passport number may be required later for KYC verification. Make sure all details are accurate at sign-up — incorrect information can cause withdrawal issues down the line.

No. Wonbet allows only one account per person. Attempting to open multiple accounts using the same device, IP address, or payment method may result in all accounts being closed. Please use a single account responsibly.

The minimum age to register on Wonbet is 18. Age is verified during registration, and proof of age may be requested as part of the KYC process. No one under 18 may register or play — this is part of our responsible gaming policy.

On the login page, click the "Forgot password?" link. Enter your registered mobile number or email and an OTP will be sent to you. Use that code to set a new password. The whole process takes under 2 minutes. If you no longer have access to your mobile or email, please contact support.

KYC (Know Your Customer) is part of our compliance with international financial regulations. It helps prevent fraud, money laundering, and underage gaming. At Wonbet, KYC verification must be completed before making a withdrawal. Simply upload a scan or photo of your national ID or passport to complete the process.

You can set a temporary or permanent self-exclusion from the "Responsible Gaming" section in your profile settings. You can also request this through our support team. For more details, Responsible Gaming View the page.

You can deposit on Wonbet using mobile banking, bank transfer, e-wallets, and cryptocurrency (including USDT and BTC). The full list of available methods can be found in the Cashier section after logging in. Minimum deposit amounts may vary by method.

The minimum deposit is generally BDT 100, though this may vary by payment method. Cryptocurrency deposits have a separately defined minimum. Check the Cashier section for full details.

Mobile banking and e-wallet deposits are usually credited instantly or within 1–5 minutes. Bank transfers may take 1–2 business days. Cryptocurrency deposits are credited after blockchain confirmation. If more than 30 minutes have passed, contact support with your transaction number.

Wonbet generally does not charge any deposit fees. However, your payment provider (bank or e-wallet) may apply their own charges based on their policies. Network fees may apply for cryptocurrency deposits.

If money has been deducted from your bank or e-wallet but has not been credited to your Wonbet account, contact support with the transaction ID or reference number. For failed deposits, the deducted amount is usually returned within 24–72 hours.

No. Per Wonbet's policy, all deposits must be made from a payment method registered in your own name. Third-party deposits are strictly prohibited — if detected, your withdrawal may be blocked and your account could be suspended.

For KYC-verified accounts, withdrawals are typically processed within 5–15 minutes. Bank transfers may take 1–2 business days. Withdrawal requests are generally processed fastest during business hours on weekdays.

The minimum withdrawal is generally BDT 500. This may vary depending on the payment method. A maximum withdrawal limit also applies — check the Cashier section for full details.

Common reasons a withdrawal may be on hold:

• KYC verification not yet completed
• Bonus wagering requirement not met
• Account verification in progress
• Payment method verification required

If you're unsure, contact support with your account ID.

Bonuses cannot be withdrawn directly. Once you accept a bonus, you must meet the specified wagering requirement (such as 10x or 20x) before it converts to real balance and becomes withdrawable. Wagering terms vary by bonus — read them before accepting any offer.

A withdrawal can be cancelled within a limited window while it is still being processed. Once the payment has been sent, cancellation is no longer possible. To cancel, contact live chat as soon as possible.

Wonbet generally does not charge any withdrawal fees. However, your payment provider or bank may apply their own charges. For cryptocurrency withdrawals, network fees may apply depending on the network.

Wonbet offers Live Casino (roulette, baccarat, blackjack, poker), slots (hundreds of titles), fish games, virtual sports, and much more. New games are added regularly. To see the full list, Platform Visit the page.

Yes. All games on Wonbet are sourced from internationally licensed providers — including Evolution, Pragmatic Play, and many other globally recognized studios. RNG (Random Number Generator) certified games are used, so results cannot be manipulated by anyone.

Yes, all games run on mobile. The Wonbet app is available for both Android and iOS. You can also play directly in your mobile browser with the mobile-optimized version. To download the app, App View the page.

Fish games are fun arcade-style games where you hunt various fish and sea creatures to earn points and prizes. Each fish has its own value — bigger fish mean bigger rewards. Choose your weapon and start hunting. For more details, Fish Games View the page.

Yes. Wonbet's Live Casino features trained real dealers who run games in real time. Every move is visible via HD video streaming. Games available live include Baccarat, Roulette, Blackjack, and more.

Maximum bet limits vary by game and table. The minimum and maximum bet for each game is usually displayed in its lobby. VIP members may be eligible for higher bet limits. Contact support for more details.

If you are disconnected during a game, Wonbet's system automatically records the state of play. Once you reconnect, your game will be restored to where it left off. If you experience any loss as a result, contact support with your transaction history to file a complaint.

Yes. Wonbet operates under an international gaming license and uses 256-bit SSL encryption — the same level of security used in banking systems. Your personal and financial information is stored with complete security.

No. Wonbet does not sell your personal information or share it with third parties for advertising purposes. Only a limited amount of data may be shared where required by law or for payment processing. For more details, Privacy Policy Read it here.

Go to the "Security" section in your account settings to enable 2FA. A one-time OTP will be sent to your registered mobile number at every login. With 2FA enabled, no one can access your account even if they know your password.

If you receive a suspicious login alert, change your password immediately and notify support. Wonbet can temporarily lock your account. If you've suffered financial loss, file a detailed complaint and an investigation will be launched.

Always use the correct URL (wonbet.vu). Wonbet will never ask for your password via SMS or email. Do not click on unfamiliar links. Bookmark Wonbet's official site in your browser for quick, safe access.

Under "Responsible Gaming" in your account settings, you will find deposit limits, session time limits, cool-off periods, and self-exclusion tools. For more details, Responsible Gaming View the page.

Full Terms & Conditions Terms and Conditions available on that page. We recommend reading it carefully before registering.

There are three ways to reach Wonbet support: (1) Click the live chat button at the bottom right of the website, (2) Email us at [email protected], (3) Open a support ticket from the account menu after logging in. All channels are available 24/7.

Yes. Wonbet's support team is fully equipped to assist in Bengali. Bengali-language support is a priority for our Bangladeshi members — just reach out in Bengali and we'll take it from there.

Live chat responses typically arrive within 2–5 minutes. During peak hours it may take slightly longer. Email responses generally take 1–4 hours.

Submit a complaint via live chat or email. Provide your account ID, a description of the issue, the date, and your transaction number if applicable. Wonbet takes all complaints seriously and aims to respond within 24 hours.

The Wonbet support team can only view limited information when needed to resolve an issue. They will never ask for your password or play games on your behalf. If anyone asks for your password, it is a scam — disconnect immediately.